Refund policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags if included, and in its original packaging. You’ll also need the receipt or proof of purchase. ONCE YOUR RETURN HAS BEEN RECEIVED, PLEASE ALLOW UP TO 7-10 BUSINESS DAYS TO COMPLETE.

To start a return, you can contact us at veravetaapparel@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at veravetaapparel@gmail.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

RETURN POLICY

  • MERCHANDISE CAN ONLY BE RETURNED IF PURCHASED ONLINE DIRECTLY FROM VERAVETA.COM
  • MERCHANDISE MUST BE RETURNED WITHIN 20 DAYS OF RECEIVING YOUR ORDER.
  • MERCHANDISE MUST BE IN ORGINAL CONDITION. 
  • ITEMS LISTED AS FINAL SALE CANNOT BE RETURNED FOR A REFUND. 
  • SHIPPING CHARGES INCURRED DURING CHECKOUT ARE NOT REFUNDABLE. 
  • PACKAGES THAT ARRIVE COD MAY BE DENIED, OR THE COD AMOUNT MAY BE DEDUCTED FROM YOUR RETURN. 
  • RETURNS- ONCE YOUR RETURN HAS BEEN RECEIVED BY OUR WAREHOUSE, PLEASE ALLOW UP TO 7-10 BUSINESS DAYS TO COMPLETE.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.